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Terms of Service
Lucky Leaf (Pty) Ltd sells organic, all-natural flavoured Rooibos tea. Orders can be placed through our online store, email, or telephonic communication. We ship nationwide in South Africa using Courier Guy, a third-party courier service, with delivery times of 1-3 working days. Shipping costs are R95 per order or calculated for orders exceeding 6 boxes. Customers are responsible for providing accurate shipping information. While we ensure prompt delivery, we are not liable for delays caused by third-party couriers, acts of God, or incorrect addresses. Customer information, including shipping and contact details, is collected for order fulfillment and marketing purposes and is not shared with third parties beyond what is necessary to complete the delivery process. Prices are fixed upon placing an order and cannot be modified thereafter.
Refund Policy
We offer refunds or exchanges for incorrect or damaged products returned in their original, unopened packaging within 30 days of receipt. To initiate a return, customers must email or use the contact form on our website and provide proof of purchase and evidence of the issue. Refunds will be issued to the original payment method or as store credit, based on customer preference. Customers are responsible for return shipping costs. Sale items are non-refundable. Our refund policy ensures a fair and transparent process, making it easy for customers to shop with confidence.